OUR STORE POLICIES

Terms & Conditions

Welcome to Triple S Handcrafted! By purchasing from our website, you agree to the following Terms and Conditions, which outline our policies on returns, deliveries, and backlogs. Please take a moment to review these terms to ensure a clear understanding of how we operate.

1. Return Policy
At Triple S Handcrafted, we strive for customer satisfaction. If you receive a product that is damaged upon delivery, we are happy to accept a return under the following conditions:

You must provide clear photographic proof of the damage within 10 business days of the order being shipped.
Once we have reviewed the provided images and confirmed the damage, we will issue a full refund or provide a replacement item, as per your preference.
In the case of a return, the customer is responsible for the cost of shipping for the damaged item.
The item must be returned in its original condition, and you will be responsible for return shipping costs unless otherwise specified.
Please note that we do not offer a money-back guarantee after 10 business days following the shipment of your order. If you request a return or refund after this time period, we will be unable to process your request.

2. Delivery Policy
As a family-owned and operated business, we want to make sure you receive your product in a timely manner after the ordering process. Please keep in mind that:

It may take up to 4 weeks for your product to arrive at your doorstep from the time it is made. This timeline allows for the creation, packaging, and shipment of the product.
The exact delivery time may vary based on your location, shipping method, and any unforeseen delays in transit.
We appreciate your understanding as we work to create quality handcrafted items for each of our valued customers.

3. Backlog Policy
Due to the custom nature of our products, there may occasionally be a backlog of orders. We are dedicated to fulfilling each order in the order it is received, but please be aware that:

There may be instances where additional time is required to complete your order due to other products that need to be made ahead of yours.
While we do our best to keep our production times within the usual 4-week window, it is possible that your order may take longer than expected.
If there are significant delays or changes in the expected delivery timeline, we will notify you promptly.
We value your patience and promise to keep you informed throughout the entire process.

4. Product Variations
At Triple S Handcrafted, we take pride in creating custom-made products that are unique and crafted with care. As such, each product may differ slightly from what is displayed on our website or in your cart. Due to the handcrafted nature of our products, variations in color, texture, pattern, and size may occur. These differences are a natural part of the process and are not considered defects. We strive to ensure that each product meets our high standards, but please be aware that your item may not look exactly the same as the one shown online or in your cart.

By placing an order with us, you acknowledge and accept that these variations are a part of the custom, handcrafted experience.

5. Finalized Design Agreement
Once you have agreed to the design of your product during the "build" phase, which is the period in which we work with you to create a design you love, the design will be finalized and entered into our production queue. After this agreement:

No changes to the design can be made.
This includes, but is not limited to, changes to sublimation prints, photos, decals, fonts, colors, sizes, or any other details presented and approved during the "build" phase.
By confirming your design, you acknowledge that all elements of the design are final, and we will begin crafting your product accordingly.
We understand that customization is important, and we encourage you to review your design carefully before giving approval. Once the design is confirmed, we will begin production, and no alterations will be made to your order thereafter.

These policies clarify the unique nature of your products and the commitment to a finalized design after approval.

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Effective Date: 04/18/2025

Triple S Handcrafted values your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we safeguard it.

1. Information We Collect
When you make a purchase or interact with our website, we may collect the following information:

Personal Information: Name, email address, shipping and billing addresses, phone number
Payment Information: Credit/debit card details or other payment method information (processed securely via a third-party payment processor)
Order Information: Products purchased, order history, and related transaction details
Website Usage Data: Browser type, IP address, pages visited (via cookies or analytics tools)

2. How We Use Your Information
We use the information you provide to:

Process and fulfill your orders
Communicate with you about your orders, account, or customer service inquiries
Improve our website and customer experience

3. Payment Security
All payment transactions are processed through secure, PCI-compliant third-party payment gateways (e.g., Venmo, PayPal). We do not store your full payment card information on our servers.

4. No Selling or Sharing of Personal Information
We do not sell, rent, or distribute your personal or payment information to third parties for marketing or any other purpose. Your data is used solely for order processing, fulfillment, and communication related to your purchases.

5. Data Protection & Security
We use secure servers, encryption protocols, and other technical safeguards to protect your information. While we take every reasonable step to protect your data, no method of transmission over the internet is 100% secure.

6. Third-Party Services
We may use trusted third-party providers for services such as payment processing, shipping, and analytics. These providers only receive the data necessary to perform their specific functions and are required to protect your information.

7. Cookies and Tracking
Our website may use cookies to improve your shopping experience. You can choose to disable cookies in your browser settings, though this may affect site functionality.

8. Your Choices and Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at the email listed below.

9. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

📧 S.triple3@yahoo.com

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Return & Replacement Policy

Effective Date: 04/18/2025

Basic Refund Policy:
No refunds or returns will be permitted due to design once the product has been approved during the build process. For more information regarding our process, please visit our Terms & Conditions.

Damaged Goods Return & Replacement Policy:
We take great care in packaging and shipping your order, but we understand that occasionally, items may be damaged during transit. If your product arrives damaged, we’re here to help.

Damaged in Transit? Here's What to Do:
To be eligible for a refund or replacement, please follow the steps below:

Timeframe
You must report the damage within 10 days of the shipment date. Claims made after this period will not be eligible for a refund or replacement. Costs for return shipping must be covered by the customer.

Proof of Damage
Send clear photo(s) of the damaged item(s), including the packaging, to our customer support team at S.Triple3@yahoo.com. This is required for us to process your claim.

Review & Resolution
Once we receive your proof of damage, we’ll review your claim. If approved, we’ll issue either:

A replacement of the same product (at no extra cost), or
A full refund to your original payment method
Replacement or refund will be completed once the original product has been shipped and received.

Important Notes:
Damage must be due to shipping/transit. We do not cover damages caused after delivery (e.g., accidental damage, misuse).

No returns or refunds will be processed without photo documentation.

We reserve the right to deny claims that do not meet the above requirements.

Need Help?
Contact us at s.triple3@yahoo.com and we’ll assist you as quickly as possible.

Store Policies: Store Policies